Terms and Conditions

RENTAL SERVICE CONDITIONS

These GENERAL TERMS AND CONDITIONS FOR VEHICLE RENTAL (hereinafter referred to as “General Conditions”) govern the contractual relationship between CENTER CAMP España SL, with VAT number B75891523, located at Carrer d’Andreu Feliu, 32 A, 07010 Palma, Illes Balears (hereinafter referred to as the “lessor”), and the user (hereinafter referred to as the “lessee”), by which the lessor provides the lessee with the use of a vehicle (hereinafter referred to as the “Vehicle”) for the period, price, and other conditions agreed upon by both parties in the rental agreement or specific terms, which shall be formalized and signed at the lessor’s premises.

Contract duration

The contract duration is defined by the dates stipulated in the specific terms accepted and signed by the lessee. After a one-hour grace period, an additional charge for an extra rental day plus a €50 penalty per day of delay will be applied. The contract will end at the agreed return time, once the vehicle and keys are returned and the lessee signs the acceptance. If the vehicle is not returned at the agreed date and time, the lessor may file a complaint for misappropriation.

Conditions of use, reception, return, utilization and maintenance of the vehicle

To be eligible for the contract, the lessee must be at least 18 years old, physically capable, and hold a valid driving license as per Spanish regulations. For vehicles such as the Piaggio Medley and Honda PCX 125 motorcycles, the minimum age is 18; for the Honda ADV 350 it is 21, and for the Honda GB3500S, Kawasaki Vulcan 800, and Honda NX500 it is 23.

The vehicle will be delivered and collected at the time and place agreed in the specific conditions. Failure to comply with these conditions is the client’s responsibility, and any resulting expenses must be covered by them. Reservations will be considered no-shows if the vehicle is not picked up within the stated time or if the client cannot be reached within 30 minutes of the delivery time at a hotel or home. In the event of a no-show, the client will lose the prepaid amount.

The vehicle is delivered in optimal working and aesthetic condition, with the lessee declaring to have reviewed it satisfactorily, exempting the lessor from any responsibility for incidents or issues that may arise during use. The vehicle must be returned in the same condition, including the fuel level. If not returned with the same fuel level, refueling costs will be charged with a minimum of €5, plus a €10 service fee. If the vehicle requires cleaning due to unusual use (liquids, sand, vomit, food, etc.), a €50 fee will be applied. Two approved helmets will also be provided, which must be returned in the same condition. The lessor does not provide child helmets; it is the lessee’s responsibility to supply appropriate helmets for minors.

The vehicle may only be used by the contract holder and cannot be sublet or transferred to third parties.

The vehicle may not be used for transporting people or goods for financial gain. In the event of misuse, the lessee must pay compensation for each kilometer exceeding the established limits: 500 km for 24-hour rentals, 750 km for 48 hours, 1000 km for 72 hours, and 1200 km for longer rentals.

Use of the vehicle is limited to the island of Mallorca and paved roads. It is prohibited to use it for illegal activities, on race tracks, unpaved roads, sandy or rocky terrain, or for stunt driving. Transporting hazardous or illegal substances, shipping the vehicle by boat, train, truck, or plane, or taking it off the island is also forbidden.

Rental of a phone holder is optional and requires a €40 deposit. If the holder is not returned or returned damaged, the deposit will be forfeited. The lessee is also responsible for safe use of the phone holder.

Payment and Deposit

Payment is made via online booking, with the remaining amount paid when collecting the vehicle. Upon signing the contract, a security deposit of €200 is required if liability waiver coverage is purchased, or €600 if not. Honda ADV, GB3500S, and Kawasaki Vulcan motorcycles require a €400 deposit with coverage, or €1000 without. For the Honda NX500, the deposit is €500 with coverage or €1200 without. The deposit covers potential extra charges but does not limit the client’s liability. The deposit will be refunded within 1 to 15 days unless there are damages or extra charges.

Breakdowns, accidents, and fines

All damages not pre-existing at the time of rental signing will be charged to the client, as outlined in the cost table in Annex 1, which the lessee acknowledges. If the damage is not listed, it will be assessed by an official service quote. Towing and transport costs for a damaged vehicle are also borne by the client. If done by the lessor, the cost is €50 in Palma and €95 outside Palma. The client expressly agrees to these repair and transport costs being charged to the credit card provided to the lessor.

The lessee will not be entitled to any refund for rental amounts not enjoyed due to accident or breakdown caused by the driver.

In case of breakdown or accident, the lessee must contact the lessor via the emergency number listed in the specific terms. The lessor will not cover any roadside assistance or tow truck contracted directly by the lessee.

Roadside assistance is limited to the hours of 8:00 to 23:00, and any costs outside this period are the client’s responsibility. Free roadside assistance is limited to mechanical failures not caused by the client. If assistance is requested without a real breakdown, or due to driver negligence, a fee of €50 in Palma and €95 outside Palma will be charged. The cost of repairs due to negligence is also the client’s responsibility.

If the breakdown is not due to the driver, the vehicle will be replaced if another is available. If not, the unused rental period will be refunded.

Tire repairs are always at the lessee’s expense and must be replaced immediately with ones of the same brand and model.

In an accident caused by a third party, the lessee must collect their details and sign a properly completed accident report. The deposit will be held until the insurer verifies the accuracy of the data.

If an accident occurs between two or more vehicles owned and rented by the lessor, the damage will be considered the responsibility of each respective lessee.

The lessor is not responsible for the theft of personal belongings left in the vehicle.

The client releases the lessor from all liability for violations related to vehicle use. All fines, penalties, seizures, legal fees, and related costs incurred due to the client’s use of the vehicle will be charged to the lessee. A €20 processing fee applies for identifying the driver in traffic or parking violations, which will be charged to the client’s credit card.

Insurance and damage coverage

The rental price includes mandatory civil liability insurance and roadside assistance, under the policy in force at the time of the rental, except in cases of negligence, intent, or breach of these terms by the lessee. Optional liability waiver coverage is available for an extra fee and will be recorded in the specific terms. If purchased, the lessee’s maximum liability for vehicle damage, including theft, is limited to the deposit amount. This does not apply in cases of intentional, reckless, or negligent use, or under the influence of drugs or alcohol. A police report and key return are required in case of theft. If the liability waiver is not purchased, the lessee’s liability is limited to the vehicle’s market value. The lessee understands that civil liability insurance does not cover fines or penalties.

The lessor may claim both direct damages (including towing, inspections, legal fees, etc.) and lost profits due to vehicle unavailability.

The lessee and passenger release the lessor from any liability for physical or material damage arising from the use of the rented vehicle. The lessee and passenger expressly declare that they understand the risks of using a motorcycle and possess the necessary experience and knowledge to ride safely. Lack of such experience or knowledge may result in early contract termination without refund.

Insuring the driver and any passenger is the sole responsibility of the lessee. The lessor shall not be held liable for any hospital costs, medical fees, or related consequences, including those affecting the lessee’s travel, return home, or professional activities.

Cancellation and early termination

If the lessee returns the vehicle before the agreed date, this does not entitle them to a refund for the unused rental period. Cancellations are allowed with a minimum of 72 hours’ notice before the rental begins. Cancellations with less than 72 hours’ notice or no-shows will result in the forfeiture of the prepaid reservation amount. Contract extensions are not permitted unless expressly authorized by the lessor.

Replacement The lessor will only replace the rented vehicle under the following circumstances:

1. Accident: not caused by the lessee, upon submission of a signed accident report with the other party’s details.
2. Breakdown not attributable to the driver.
3. Theft, upon submission of a police report and return of the keys.

Legal framework and jurisdiction

This contract is governed by the agreements stated here and in the specific terms. Both parties submit to the jurisdiction of the Courts of Palma de Mallorca, expressly waiving any other jurisdiction for any disputes arising from its application or breach.

Data Protection

In accordance with the GDPR EU 679/2016 and Organic Law 3/2018 of December 5 (LOPDPGDD), the following data protection information is provided: Data Controller: CENTER CAMP España SL, VAT B75891523, postal address Carrer d’Andreu Feliu, 32 A 07010, PALMA DE MALLORCA, Phone: 611809955, Email: dkmotosrental@gmail.com. PURPOSE: CENTER CAMP España SL processes the information you provide to deliver requested services and products, invoice them, and send commercial information and offers.

Your data will be retained while the business relationship remains active or until deletion is requested, for a maximum of 5 years from the last purchase or contract. Data will be kept as long as needed for the stated purpose, in compliance with legal requirements and possible liabilities.

LEGAL BASIS: The processing of your personal data is based on the performance of a contract, compliance with a legal obligation, and your consent, as per GDPR EU 679/2016 (ART. 6.1.A.B.C.) and Organic Law 3/2018 of December 5 (LOPDPGDD). The Information Society Services Act 34/2002, articles 20 and 21, applies to commercial communications via telecommunications. RECIPIENTS: Data will not be transferred to third parties except where legally required. We inform you that CAAG B.V., (NIF/CIF): 102510738, based in Curaçao, will act as data processor under Article 28 of GDPR (EU) 2016/679.

RIGHTS: You may exercise your rights of access, rectification, deletion, portability, restriction, and opposition to processing, as well as the right not to be subject to decisions based solely on automated processing. You have the right to file a complaint with the supervisory authority: Spanish Data Protection Agency (www.agpd.es).

The entity informs you that the rented vehicles are equipped with GPS. CENTER CAMP España SL processes GPS data to monitor company vehicles in case of theft or incident.